Guest Services Ambassador - Roam
*This position is for Roam. Roam is a valued partner of Revelry. Please see below for more information about the company and role. Please include in your cover letter why you would be a good fit for the role and let us know if you are open to full-time travel.*
ROAM is a venture-backed outdoor hospitality company building a network of boutique campgrounds, each with a focus on environmental sustainability and modern-day amenities. We’re on a mission to deliver best-in-class outdoor hospitality experiences and transform recreational campground development.
About this position:
We’re looking for candidates with guest services experience who want to continue their career in outdoor hospitality with a growing early-stage company.
This is a full-time travel position that requires an on-site presence at our properties. It’s an ideal situation for someone or a family living full-time in an RV, but we also have alternative housing options.
Our guest services ambassadors are responsible for front-line communication with our guests, issue troubleshooting and resolution, and assisting with the day-to-day operations of our properties.
The best candidates will:
Be passionate about camping, RVing, outdoor recreation, and environmental conservation
Care deeply about the customer experience and take pride in providing the best service possible to guests
Be eager to get their foot in the door at a rapidly growing, eco-conscious outdoor hospitality company
Be patient and empathetic to our guests who come from all over the country and have different levels of experience with camping and electronic booking systems
Love process efficiency and seek out opportunities to streamline and simplify our guest services work environment
Have previous experience working and living as a “digital nomad”
Be comfortable working at an early-stage company where change and innovation through is welcomed and embraced
Intend on growing their career in the outdoor hospitality industry
Salary range: 32-52k
MacBook, iPhone, and AirPods provided
Accommodations on ROAM properties.
Full-time travel through the US on-site at our properties.
Accurately read, understand, question, and contribute to standard operating procedures.
Familiarity with using laptops and smartphones for communication
Detail-oriented for accuracy of data and information
Treat every guest like royalty.
Ability to demonstrate empathy
Effective critical thinking and decision-making skills
Unequivocal drive for guest satisfaction
As a Guest Services Ambassador, you will be responsible for the following:
100% guest satisfaction is your ultimate objective.
Book reservations via phone calls, chat, text, and in-person interactions
Interact and conversate with guests about where they are from, and where they are headed, and provide local and travel recommendations.
Respond to email and social media inquiries
Maintain and update CRM with guest interactions
Resolve and de-escalate any guest complaints or issues in a calm manner
ROAM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.