Guest Services Ambassador - Roam

Remote - New Orleans, LA

*This position is for Roam. Roam is a valued partner of Revelry. Please see below for more information about the company and role. Please include in your cover letter why you would be a good fit for the role and let us know if you are open to full-time travel.*

Roam Campgrounds

About ROAM:

ROAM is a venture-backed outdoor hospitality company building a network of boutique campgrounds, each with a focus on environmental sustainability and modern-day amenities. We’re on a mission to deliver best-in-class outdoor hospitality experiences and transform recreational campground development.

About this position:

We’re looking for candidates with guest services experience who want to continue their career in outdoor hospitality with a growing early-stage company. 

This is a full-time travel position that requires an on-site presence at our properties. It’s an ideal situation for someone or a family living full-time in an RV, but we also have alternative housing options. 

Our guest services ambassadors are responsible for front-line communication with our guests, issue troubleshooting and resolution, and assisting with the day-to-day operations of our properties. 

The best candidates will:

  • Be passionate about camping, RVing, outdoor recreation, and environmental conservation

  • Care deeply about the customer experience and take pride in providing the best service possible to guests 

  • Be eager to get their foot in the door at a rapidly growing, eco-conscious outdoor hospitality company

  • Be patient and empathetic to our guests who come from all over the country and have different levels of experience with camping and electronic booking systems

  • Love process efficiency and seek out opportunities to streamline and simplify our guest services work environment

  • Have previous experience working and living as a “digital nomad”

  • Be comfortable working at an early-stage company where change and innovation through is welcomed and embraced

  • Intend on growing their career in the outdoor hospitality industry

Benefits: 

  • Salary range: 32-52k

  • MacBook, iPhone, and AirPods provided

  • Health Insurance

  • Accommodations on ROAM properties.

Required:

  • Full-time travel through the US on-site at our properties.

  • Accurately read, understand, question, and contribute to standard operating procedures.

  • Familiarity with using laptops and smartphones for communication 

  • Detail-oriented for accuracy of data and information

  • Treat every guest like royalty. 

  • Ability to demonstrate empathy

  • Effective critical thinking and decision-making skills

  • Unequivocal drive for guest satisfaction

Description:

As a Guest Services Ambassador, you will be responsible for the following: 

  • 100% guest satisfaction is your ultimate objective.

  • Book reservations via phone calls, chat, text, and in-person interactions

  • Interact and conversate with guests about where they are from, and where they are headed, and provide local and travel recommendations.

  • Respond to email and social media inquiries 

  • Maintain and update CRM with guest interactions

  • Resolve and de-escalate any guest complaints or issues in a calm manner

  • Be kind

ROAM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.